Published by Abbi in Amazon, Amazon Returns
As a seller, getting a notification of a return request on Amazon can be incredibly frustrating. As well as thoughts about how to actually fulfil the return request, there are also worries about what was wrong with the product and any negative feedback that may be given.
However frustrating it may seem, it is always important to follow the correct protocol to ensure that both your account doesn't get penalised by Amazon and the customer doesn't leave a negative review. Having great customer service is always critically important and resolving the issue quickly and efficiently will result in people having a positive view of your account and thus more likely to buy with you again.
Here are our tips on how to deal with a return request in the best manner.
Make a record of everything
There's nothing worse than not being able to prove that the ...