Published by Julian in Amazon, Restrictions
What to do when you’re going round in circles with Amazon Seller Support & Seller Performance
As an Amazon Seller, it won’t be long before you have your first brush with Seller Support or the more ominous Seller Performance. Seller Support is the customer service team helping to keep Amazon Sellers on track in Amazon Seller Central. The problem is they are often misinformed, have poor communication skills or even a poor grasp of the English language. Think as Seller Performance as the so-called Police of Sellers on the Amazon platform. The problem is that they can turn from Police into the Gestapo.
Seller Support usually has impressively quick response times. These are often within 4 hours if you remember to mark your query as urgent (if available). If your query is not urgent, it is still a good idea to tick this box. As often by ticking it means you ...