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Amazon is well known for having a returns policy that heavily favours the customer which can sometimes lead to uncertainty about what rights Sellers have. There are also distinct protocols for different reasons. These range from the reason an item has been returned to what category the item is under. Another facet is whether they are FBA or FBM. All of this has been made even more complicated by Amazon bringing in new rules for FBM sellers at the end of 2017. Below we will have a look at some of the most common issues and questions Sellers come up against when it comes to returns. For more information on how to deal with Amazon return requests if you're an FBA Seller, check out our blog here.

Unfortunately, it often seems to be the case that when issues arise the best course of action is to open a ticket with …

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As a seller, getting a notification of a return request on Amazon can be incredibly frustrating. As well as thoughts about how to actually fulfil the return request, there are also worries about what was wrong with the product and any negative feedback that may be given.

However frustrating it may seem, it is always important to follow the correct protocol to ensure that both your account doesn't get penalised by Amazon and the customer doesn't leave a negative review. Having great customer service is always critically important and resolving the issue quickly and efficiently will result in people having a positive view of your account and thus more likely to buy with you again.

Here are our tips on how to deal with a return request in the best manner.

Make a record of everything

There's nothing worse than not being able to prove that the refund was issued. …

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