Frequently Asked Questions

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Pre-Sale Questions

Unfortunately it is not possible for us to bill for each strategy you apply to a listing. We can only bill you on your total number of 'Active' listings and users can then apply strategies to all their listings.

Nope! Our software is completely web-based and runs on any modern web browser. This also means that you can use our software on your tablet, smartphone, or any device that has a web browser.

We also designed our app to be completely mobile-friendly! It will look nice and still be easy to use whether you're on your desktop/laptop, tablet, or phone.

No, we currently do not offer an annual plan but we may consider it in the future.

Yes Continuous (Also known as Instant Repricing) is offered as standard on all price plans at no extra cost.

*Please note that once price changes are sent to Amazon, like with all repricers we need to wait for the Amazon servers to action the change and that can take a few minutes or more depending on their server load. See here for more details

No, we like to make things easy for our customers! We offer a fully-functional 14-day free trial with all our plans. All you need to sign up is an email address. You can get started in less than a minute!

Seller Republic currently works in UK, USA, Canada, Germany, Spain, France, Italy and India.


General Questions

Yes, we would love to hear from you! Please send us a message.

No, our repricer works 24 hours a day, 365 days a year. We run on a secure cloud-based system to ensure total uptime.

Yes, our repricer can reprice both up and down. We provide you the option to reprice above/below the current Buy Box Winner or the competition with the current lowest price.

Seller Republic will automatically reprice you like for like, for example if you are selling a used product will only reprice you against other used items.

By default, the time zone is set to UTC. You can change your time zone under the My Profile settings.

Seller Republic uses an advanced method that ensures prices are sent to Amazon as quickly as possible. This is known as Continuous Repricing (Also know as Instant Repricing).

When a change on Amazon triggers your pricing strategy, we are notified instantly by Amazon. We then check if any other of your listings also need changing and then batch these together to submit to Amazon. This can take anywhere from a few seconds to a maximum 2 minutes.

*Please note that once price changes are sent to Amazon, like with all repricers we need to wait for the Amazon servers to action the change and that can take a few minutes or more depending on their server load. See here for more details

You can have 1 of each regional marketplaces per account.

Seller Republic is notified of price changes as soon as they occur on Amazon and submits new prices in batches within seconds (Maximum 120 seconds). The system we use is the fastest method available to get your price changes on Amazon and is called Continuous Repricing (Also known as Instant Repricing).

*Please note that once price changes are sent to Amazon, like with all repricers we need to wait for the Amazon servers to action the change and that can take a few minutes or more depending on their server load. See here for more details

We sync inventory data hourly.

Please note the below rule/strategies compete to get you the buy box, therefore once you have the buy box they automatically stop repricing to ensure you don't reprice against yourself.

  • WIN the Buy Box.
  • Below the Buy Box Winner Price
  • Above the Buy Box Winner Price
  • Match the Buy Box Winner Price

If you would like to continue to reprice when you have the buy box please use one of the lowest price rules/strategies, as below:

  • Below the Lowest Price
  • Above the Lowest Price
  • Match the Lowest Price

In Seller Republic you will notice that when you have the buy box a green tick shows on your product in your Seller Republic Listings. This makes it easier to identify which products may need some attention to get the coveted Buy Box. In some cases you may have the Buy Box yet there could be a delay of up to 15 minutes until Seller Republic recognizes you controlling the Buy Box and applying the green tick to your listings.

All repricers are reliant on Amazon feeds to let us know about price changes, movements and who controls the Buy Box. Amazon as standard only sends a repricer new information when a 'competitor' changes their price and this triggers a feed to be sent to us which also includes whether or not you control the Buy Box.

Therefore if we send a new price to Amazon which gets you the Buy Box we won't be aware of it until a competitor changes their price, which triggers a feed being submitted to us with that price change and also whether or not you control the buy box.

In most cases a competitor will not instantly change their price (unless they are also using a repricer), therefore there is a delay until our system becomes aware of your Buy Box status. To overcome this we have a fall back option that forces a pull of your buy box status every 15 minutes.

If you want to come back to Seller Republic after revoking our access to your Amazon account you will need to follow the below steps.

  • Log in to Seller Central
  • Hover over settings
  • Choose User Permissions
  • Scroll to the bottom of the page
  • In the Revocation history, under the 'Action' column choose 'Authorize' Seller Republic

*If you did not revoke our access to your Amazon account then there is nothing you need to do when coming back.

Yes! There's an optional Cost field where you can enter your listing's cost. When filled in, you'll also be able to use the cost when setting your min/max prices and we'll calculate your profit automatically!

See our blog post for more info.

Your security is important to us. Our entire website uses SSL encryption to prevent eavesdropping. We also perform regular backups of your data. On the repricing side, we incorporate various failsafes to prevent pricing errors.

Listings normally import in about 30 minutes.

For users operating on non English speaking markets, please note we can only import your feeds if your data export language is English. If your data export language is not English it can be changed to English via Seller Central.

If your account is in English or you have changed your data feeds to English yet your listings are still not showing please contact us here.

Seller Republic can work on all accounts regardless of language. However, in order for Seller Republic to read your account we need to read the reports Amazon submits to us in English. In many cases your reports will already be set to English but in case they are not please follow the below instructions.

To request that reports be translated into the English language, log in to Seller Central and select Settings > Account Info > Feed Processing Report Language > English. After you enable this setting, both the headers and the contents of the reports will be in English. This option is available in all marketplaces except the United States and Canada.

Max Price Reset/Scheduled Max Pricing is a feature found on the 'Add Strategy' page. The feature allows you to schedule a daily automatically raise of your prices to your max to lose the buy box momentarily. This gets repricing restarted when holding the buy box and using the win buy box strategies.

Will help those who want to use buy box strategies but still reprice once you take control of the buy box (repricing stops when you have the buy box to stop you competing with yourself).

Activation of this on a strategy triggers you losing the buy box in the early hours of the morning (when no sales come through). This will get repricing started again, and then allow you to retake the buy box yet at the highest price possible.

You can read more about this here: www.sellerrepublic.com/blog/get-the-amazon-buy-box-at-the-highest-price-intelligent-repricing/

Our pre-configured 'Win Buy Box' strategy is our carefully researched formula for obtaining the Buy Box at the highest price. This formula is going through constant changes as the Amazon algorithm develops.

CA (02:00 EDT - 2:00 Ottawa)

US (02:00 EDT - 2:00 New York)

DE (20:00 EDT - 2:00 Berlin)

ES (20:00 EDT - 2:00 Madrid)

FR (20:00 EDT - 2:00 Paris)

IT (20:00 EDT - 2:00 Rome)

UK (21:00 EDT - 2:00 London)

IN (21:00 EDT - 2:30 New Delhi)

We currently support 8 marketplaces: USA, Canada, UK, Germany, Spain, France, Italy, and India.

By default, we only show listings which are active on Amazon (i.e. in stock and not blocked). To see inactive listings choose 'Include Inactive Listings' from the Filter Listings options.


Billing Questions

Seller Republic is completely contract-free, you just pay on a per month basis. If you want to leave, just cancel your subscription from the Plans & Billing page and we will cancel your subscription immediately.

Absolutely none, Seller Republic is fully transparent. All our features are available with all plans. The only difference with the plans is the number of active listings/SKUs and we will notify you if you go over so you can decide whether to upgrade your subscription.

No credit card information is stored on our servers. We use Stripe.com to process all payments, one of the most secure and reputable payment processors available.